ServiceOps

Your field team closes jobs on time, every time.

ServiceOps is the field service app that keeps your technicians assigned, dispatched, and on the move. No confusion. No delays. No lost history.

Used by field service teams across maintenance, HVAC, plumbing, electrical and more.

Assign. Dispatch. Complete.

Your dispatchers spend hours on manual scheduling. Your technicians arrive at job sites without customer history. Your managers chase status updates instead of running the business. ServiceOps removes each of those friction points.

01

Assignments happen in minutes, not hours.

Right now, your team manually matches technicians to jobs, checking availability, skills, location, and vehicle load. ServiceOps assigns the right person to each job in seconds. Your technicians spend zero time on admin. Your team closes jobs faster.

More jobs closed per dispatcher, per day
Dispatch team coordinating technician assignments on screen
02

Your technicians know exactly what they're walking into.

Every job carries history — past repairs, customer preferences, failed parts, and payment issues. Your technicians shouldn't guess. With ServiceOps, customer records are one tap away. They close jobs right the first time, not the second.

60%+First-time fix rates climb — industry avg: 41%
Field technician reviewing job history on mobile device
03

Routes optimize automatically. Your fuel budget doesn't.

Aimless routing burns money and time. ServiceOps watches job locations and technician positions, then suggests the shortest path. Fewer miles. Fewer hours on the road. More jobs are closed per day.

30%Drop in operational costs — fuel, labour & overhead
Route planning and navigation efficiency on a screen
04

Your manager always knows what's happening in the field.

When jobs get stuck, you hear about it late. ServiceOps shows you live progress — which jobs are in progress, which are waiting for parts, which are done and invoiced — all on one dashboard. Real clarity.

45%MTTR (mean time to repair) falls
Operations manager reviewing live field dashboard analytics

From request to revenue. Simplified.

Here's how your operation runs when every step is clear.

REQUEST01

The customer raises a request.

Your customer calls, emails, or logs in to the portal. ServiceOps captures the request, what needs fixing, where, and when. Nothing gets lost in translation.

ESTIMATE02

Create an estimate in minutes.

Your team builds a quick cost estimate with parts, labor, and timeline. Send it to the customer. They approve it online or by text. No back-and-forth emails.

ASSIGN03

The right technician gets the job.

ServiceOps suggests the best match based on availability, skills, and proximity. One click and your technician has the job on their phone with full context.

COMPLETE04

The technician closes the job from the field.

They update progress, attach photos, mark parts used, and note any issues. The customer gets a live update. Your manager sees the status change in real time.

INVOICE05

Job becomes revenue.

The job closes. Invoices generate automatically with actual labor, parts, and travel time. Payment records. Customer history updates. One less thing your admin team has to track.

Connects to what you have. Ready for what's next.

ServiceOps integrates with your existing apps — CRM, ERP, accounting software, customer portals, scheduling tools, whatever you're running. As your business grows or you adopt new tools, ServiceOps grows with you. No vendor lock-in. No rip-and-replace.

Your data flows where it needs to go. Technician assignments sync with project schedules. Customer info flows into billing. Job data informs forecasts. One system talks to the next. No manual syncing. No duplicate entry.

CRM logoCRM
Salesforce logoSalesforce
Stripe logoStripe
HubSpot logoHubSpot
Sync logoSync
SAP logoSAP
Skillberry logoSkillberry
Slack logoSlack
ServiceOps logoServiceOps

Ready to move faster?

Explore all features and see how ServiceOps works with your team. Then, book a demo with one of our specialists by viewing the pricing plans